Refund & Return Policy

This Refund & Return Policy applies to physical products purchased from HUR Ventures LLC ("HUR Ventures," "we," "us," or "our") through our retail and e-commerce channels. Our goal is to resolve every issue fairly and promptly. If something is wrong with your order, we will make it right.

This policy is separate from the information on our website, which is provided for business and informational purposes. Specific order terms may also be set out in an invoice or a written agreement between the parties; where a signed agreement conflicts with this policy, the signed agreement controls.

To be eligible for a return, items must be unused, in their original condition, and in their original packaging with any seals, tags, and labels intact.

Returns must be requested within 14 calendar days of the delivery date. Requests made after this window may be declined or accepted at our discretion.

Proof of purchase (order number, invoice, or receipt) is required for all returns.

If your order arrives damaged, defective, or if you received an incorrect item, please contact us within 7 calendar days of delivery with your order number and photos of the item and packaging.

For verified damaged, defective, or incorrect items, we will provide a replacement or a full refund — including any original and return shipping costs — at no charge to you.

For health, safety, and hygiene reasons, certain items cannot be returned once opened or if their protective seal is broken. The following are generally non-returnable unless they arrive damaged, defective, or incorrect:

• Perishable goods and food or grocery products.
• Health, personal-care, and beauty items where the hygiene seal has been opened or broken.
• Clearance, closeout, or final-sale items clearly marked as such.
• Custom, special-order, or made-to-order items.

To start a return, contact us using the details below and include your order number and the reason for the return.

• Email us at info@hurventures.com with the subject line "Return Request."
• We will review your request and, if approved, provide return instructions and a return address.
• Please do not ship items back before receiving return authorization, as unauthorized returns may not be processed.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds are issued to the original payment method used for the purchase. Please allow 5–10 business days after inspection for the refund to be processed, and note that your bank or card issuer may require additional time to post the credit to your account.

For non-defective returns (for example, change-of-mind returns of eligible items), a restocking fee of up to 15% of the item price may apply to cover handling and inspection.

Return shipping costs are the responsibility of the customer, except where the item was damaged, defective, or incorrect, in which case we cover return shipping. We recommend using a trackable shipping method, as we cannot be responsible for returns lost in transit.

If you need to exchange an item for the same product due to a defect or damage, contact us and we will arrange a replacement subject to availability. For other exchanges, the fastest approach is to return the eligible item for a refund and place a new order.

If you have any questions about this Refund & Return Policy, please reach out:

• HUR Ventures LLC
• Email: info@hurventures.com
• Phone: +1 (307) 445-3471
• Address: 30 N Gould St #36621, Sheridan, WY 82801, United States